• Terms & Conditions

    PAYMENT:

     

    FAQ: Is it safe to use my credit card on Utmost Spirit.com?

     

    Yes, shopping at Utmost Spirit is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Utmost Spirit ever see it. In any instance where you suspect fraud, you need to immediately contact your credit card company, many of which now provide online guarantees.

     

    If you don’t wish to purchase a DVD using PayPal over the internet, we offer the option to pay by transferring funds by direct deposit into our Bank Account. Please contact us for further details if you prefer to pay this way.

     

    You also have the option to order Ocean Rhythms by post and redeem by Postal Note, Money Order or Cheque via our standard mailing address: Utmost Spirit, PO Box 888, Caringbah, NSW, 1495, Australia. Don’t forget to include all your contact details if you choose do it that way. 

     

    SHIPPING:

     

    We use Australia Post to ship all DVDs in a padded bag. The $5.00 is a generic charge and it covers the cost of the packaging, handling and postage.

     

    Express Post is also available for quick to delivery within Australia – the cost of this is $7.70 [instead of the standard $5.00]. Please e-mail us if you wish to use this option.

     

    If an item is on backorder, or currently out of stock, we are still usually able to ship within 10 days. If for some reason we are unable to do this, for example if the distributor is unable to supply more copies immediately, we will endeavour to contact you to let you know, so please leave us with accurate contact details.

     

    We use Australia Post to deliver by airmail worldwide. The cost is automatically calculated for you at checkout and depends on the quantity of items ordered. This information is provided before you accept the order and accordingly you do not have to confirm the order if you wish.

     

    For Australian orders, there is now an option for Express Post delivery. This will only guarantee “next day” delivery to places listed on the Australia Post network including major cities around the country. The cost of this $7.70 [instead of $5.00]. For details on these delivery areas check Australia Post’s online page.

     

    Shipping times depend on the postal service and customs clearance in the destination country, as well as the postal service in Australia. Accordingly we are unable to guarantee delivery times, but we have found that from dispatch, orders currently are taking the following times for delivery:

     

    Australia: 2-5 days
    New Zealand: 4-5 days
    Asia/Pacific: 6-7 days
    North America: 7-10 days
    UK and Europe: 7-10 days
    Rest of World: 10-14 days

     

    Please note that if a parcel is delayed or has been misdirected for what ever reason, postal services usually allow time for it to reach an incorrect address and to be returned to the sender before instituting any search process. This can take up to 60 days for delivery, so your patience is appreciated. This is only in the most unusual of cases; we have found delivery overseas to be 99% effective over more than two decades sending parcels around the world.

     

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